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Email address
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  • sales@rcgfusa.com
  • rcgfusa@gmail.com
  • 520-732-2200
  • 818-930-2055

FAQ

Become Dealer
We accept drop ship for our dealers. Dealer who have registered with us you must login your account then place your order.  Our dealer accounts are primarily meant for hobby store owners or hobby website shop owners. We have quantity discounts for large volume purchases available to those that do not qualify as a traditional hobby store.

If you want to be our dealers , please follow the steps :

  1. If you want to be our dealer ,first please register in our website.  
  2. After you register in our website ,please send us email for your detail informations such as your website, your shop ,and your selling way etc. 
  3. We will update your account as dealer after we verified. Then you can start shopping as a dealer .
  4. If you want to promote our products ,we will really appreciate. You can download our products photos by: RCGF Products Photo
If you have additional questions send us email: service@rcgfusa.com

I've lost the manual for my RCGF Engine. How can I replace it?
You can download from www.rcgfservice.com

Do I need to open my account to make an order?
Yes, we suggest you to become our member so that when your parcel is shipped you can track the status and delivery details from the 'Your Account' section. What's more, you can earn our points to redeem any product which you buy from rcgfusa.com

Does the price of the package include taxes?
Our listed package prices do not include tax. Depending on the laws of your state, you may need to pay the tax to your local taxing authority yourself .

Payments Accepted
We currently accept Paypal and Credit card. Don't worry as you can pay for items in your shopping cart use Visa, MasterCard, Discover, and American Express, you also can make phone order .

Purchase security
From our experience, we realize that some people are worried about using their credit cards on the internet. Our online system use the most advanced software available to encrypt your credit / debit card details, the encryption process jumbles up the characters you enter, making it unreadable to anyone but ourselves.

My order still saying "processing"
In general, all order will be dispatched within 24-48 hours (Mon-Fri). However, if you purchased an item that is out of stock in your local warehouse, your parcel will be held until that item is replenished or dispatched from other warehouses. It usually takes no longer than 7 days. Please log into your account on the front page by clicking 'Your account' at the top left. In here you will see your order status.

I don't receive my parcel !
We can understand the frustration associated with a late parcel. There is a number of reasons result in a late parcel. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection.

Who is responsible for product damage or loss during transit?
Your courier is liable for product damage or loss. We do not consider a parcel lost until after we have filed a missing parcel report with Postmaster. Once we have filed a missing parcel report and we will get a response from postal authority, we can then replace your parcel. But we do not refund or replace parcels that did not arrive caused by the following reasons, such as lost in transit, sent back to us, and not picked up in time or incorrect address.

Receive a wrong item or missing items
Our staff always double checks all parcels which include quality test, product scanning, final item counting and parcel weight recording to ensure each order is full and correct. We take our shipping and dispatch accuracy very seriously. If any wrong or missing item exists, please kindly provide us with proofs within 48hrs of receiving the parcel as below:

  • Photos of the front and back of the packaging envelope or box
  • Partial shipment slips (if applicable)
  • Photo, video, screenshot, or description of the defective item
  • Photo, video, screenshot, or description of the defect or defective area

We will reship your order immediately once our customer services receive the following information:

  • Order ID
  • Parcel Weight
  • Problem with order
  • Attach photos of the parcel and contents, as stipulated above

Add, change or remove items from order after payment
Usually order cannot be changed after it is approved. If you would like to change the details on your order you need to act quickly. Sent us your request and we will give you a satisfactory solution. While if the package has been shipped out, we cannot change it for you. Hope you can understand it. 12. How do I cancel my order? Please call us or send us a request through email for your order to be canceled as soon as possible. Or your order will most likely will have already been processed.

Returns & refunds
If you are not happy with the product you buy from rcgfusa.com, you may return it back. Please contact our customer service for further instruction. -This must be done within 30 days of the purchase and the product must be in new condition with original packaging and all included accessories. Our service centers do not accept crash damaged parts or items that have been modified. -Items purchased over 30 days cannot be returned. If there is any fault, you can contact us and return it to original manufacturer and pay for the repair fee.

Why should I create an account?
Creating an account is FREE and it only takes a few minutes. Once you become our member, you can get benefits from:

  • Check the status of your current order and keep track of previous orders;
  • Prefill your address on subsequent orders;
  • Easily track your order statuses;
  • View your Order History;
  • Create a wish list so that you can come back later to purchase the items you want;
  • You will be able to add your comments to articles on our site and submit your reviews of our products.
Register now

How do I create an account?
To open a new account on www.rcgfusa.com , please click the "Register" tab at the top of the screen. Fill in the required information: first name,last name, Email address, country,password and confirm password in the left "New Customers" section.Usually, it will only take a few minutes.Let us know if you need any help, and sent your email to our sales representative at sales@rcgfusa.com .   16. I cannot login my account Please follow these steps:

  1. First, you should check your login details which include your login username and password. The login username is your email address that you used for registration.
  2. Ensure that cookies from www.rcgfusa.com are accepted in your web browser (Internet Explorer, Firefox, Chrome or other).
  3. It might be a problem caused by RCGF USA system maintenance, in which case please wait 30 minutes and try again. If nothing works, please contact our Customer Service for help.

What if I forgot my password?
If you’ve forgotten your password, go to the login page and click on the“Forgot Your Password” link. We’ll ask you to enter your email address and send you a new password immediately. After you have logged in using the new password, we recommend you go to My Account and visit Account Settings to change your password.
If you don’t receive any email from RCGF USA, please add sales@rcgfusa.com  to your white list or address book in you re-mail program, so that you have no trouble receiving future issues. If this still doesn't work, you can contact our Customer Service staff and we will manually reset it for you. Thanks.

Can I cancel my account?
Yes, certainly. It is your choice. If you no longer want to be a member of RCGF USA LLC and want to delete your information from rcgfusa.com, feel free to send your request to us. With a subject "Account delete request" and include your register email address in content, we will do it for you immediately.